Sobrew Purchase & Cancellation Policy

Last updated: August 31, 2025

At Sobrew, we work hard to ensure your orders are processed quickly and your coffee arrives fresh. Please review our purchase and cancellation terms below.

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🛒 Order Placement

• All purchases made through sobrew.com are final once confirmed at checkout.

• You agree to provide accurate and complete information when placing an order.

• Payment is processed at the time of purchase.

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❌ Order Cancellations

• Because our products are perishable and orders are processed quickly, cancellations are only accepted within 1 hour of placing your order.

• To request a cancellation, email us immediately at support@sobrew.com with your order number.

• If your order has already been processed or shipped, it cannot be cancelled.

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🔄 Changes to Orders

• Requests for changes (such as shipping address updates) must also be submitted within 1 hour of purchase.

• After this period, we cannot guarantee modifications.

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📦 Refused or Undeliverable Orders

• Orders that are refused or returned to Sobrew due to incorrect address information will not be refunded.

• If you need help updating your address, please contact us right away after purchase.

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🛑 Non-Returnable Items

• All coffee and other consumable items are non-returnable once shipped (see our Return Policy for details).

• Merchandise such as apparel or mugs may be eligible for return under our standard return process.

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✉️ Contact Us

For cancellation or purchase-related questions, contact us at:
📧 support@sobrew.com
📍 Sobrew, Memphis, TN